Museum Facilities

Finding your way around

You can print out our floor plans in advance. On entering the Museum, you’ll be given a free map – please ask if you’d like a large-print version.


To answer all your questions, there are information desks with friendly staff around the Museum. For more information you can also buy a souvenir guide.


Can be found throughout the Museum and are clearly marked on your free map.


There are cloakrooms in the Central Hall.

Cash machines

There are no cash machines in the Museum. The nearest cash machine is located at Holborn underground station.

Meeting point

The meeting point is in the Central Hall.

Avoiding busy times

You can avoid busy times by visiting on weekdays outside school holidays. Mornings are also often less busy. The Exhibition Road entrance is the quietest.


You can take photographs and videos for personal use in the Museum unless otherwise stated, but the use of tripods is not permitted.

First aid

For first aid, please go to the nearest information desk or find the nearest member of staff: look for the red uniform and name badge.

Emergency evacuation

If you have particular needs in the event of an emergency evacuation, please let us know when you arrive.


If you’d like to share your thoughts and comments about your trip to the Museum, please fill in an online feedback form.

Your security

For the safety and security of our visitors, staff and exhibits, most areas of the Museum are protected by CCTV. Visitors are reminded not to leave personal belongings unattended at any time. Bag searches may be in operation. The Museum reserves the right to refuse admission.

Lost property

To enquire about a lost item please call the front desk and leave a message. Make sure to tell us your name, your telephone number, a brief description of the item and the date you lost it.